For payments made by credit card, the refund will be processed directly to the card used for the purchase. You can expect to see the refunded amount on your card statement within up to two subsequent billing cycles, depending on the billing cycle closing date and the card issuer.
For payments made via PIX, the transaction amount is automatically refunded to the payer's account used for payment.
Purchases made in physical stores are not eligible for refunds, only for exchanges within 30 days of the purchase.